Refund & Return Policy

At Kool, customer satisfaction is important to us. We aim to ensure that every order is delivered in good condition. Please read our Refund & Return Policy carefully before making a purchase.

Return Eligibility

You may contact us regarding a return if:

• You receive a damaged or defective product.
• You receive an incorrect product.
• The product delivered does not match your confirmed order.

To be eligible for a return, the product must be unused, in its original condition, and returned with its original packaging where applicable.

Return Request

If you experience an issue with your order, please contact our customer support team as soon as possible after receiving your order. You may be asked to provide:

• Your order number
• Clear photos or videos of the product
• Details of the issue

Our team will review your request and guide you through the next steps.

Refunds

Refund eligibility will depend on the nature of the issue and the condition of the returned product. Once a return request has been reviewed and approved, the refund process will be initiated where applicable.

Refund processing times may vary depending on the payment method and other applicable procedures.

Non-Returnable Items

Products may not be eligible for return or refund if:

• The product has been used, damaged, or altered after delivery.
• The return request does not meet the eligibility requirements.
• The product was purchased during a special promotion or sale where returns are restricted.
• The issue is caused by incorrect handling after delivery.

Exchanges

Where applicable and subject to product availability, an eligible product may be exchanged instead of refunded.

Return Shipping

Return shipping arrangements and any applicable charges will be communicated after your return request has been reviewed and approved.

Contact Us

If you have any questions about returns, refunds, or exchanges, please contact our customer support team. We will be happy to assist you.