FAQ

How do I place an order?

Simply browse our website, select your favourite products, add them to your cart, and proceed to checkout. Enter your required details and choose an available payment method to complete your order.

What payment methods do you accept?

We offer convenient payment options, including Cash on Delivery (COD) and other available online payment methods at checkout.

Can I change or cancel my order?

You may contact our customer support team as soon as possible if you wish to change or cancel your order. Changes or cancellations may not be possible once an order has been processed or dispatched.

How long does delivery take?

Delivery times may vary depending on your location and product availability. Estimated delivery information will be provided during the order process where applicable.

How can I track my order?

Once your order has been dispatched, tracking information may be provided where available. You can also contact our customer support team for assistance with your order.

What should I do if I receive a damaged or incorrect product?

Please contact our customer support team as soon as possible and provide your order details along with clear photos of the product. Our team will review the issue and assist you accordingly.

Can I return or exchange a product?

Return and exchange eligibility depends on our Return & Exchange Policy. Please review the policy for complete details before requesting a return or exchange.

Are the product colours shown on the website accurate?

We make every effort to display product colours as accurately as possible. However, colours may vary slightly depending on your device screen, display settings, and lighting conditions.

What if a product is out of stock?

If a product is unavailable, it may be marked as Out of Stock on our website. Product availability may change from time to time.

Do I need to create an account to place an order?

Depending on the checkout options available, you may be able to place an order without creating an account. Creating an account can make it easier to manage your orders and shopping information.

How can I contact customer support?

You can contact our customer support team through the available contact options on our website. We will be happy to assist you with any questions regarding products, orders, payments, or delivery.