Privacy Policy

At Kool, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website or place an order.

Information We Collect

When you browse our website or place an order, we may collect information such as:

• Name
• Email address
• Phone number
• Shipping and billing address
• Order and purchase details
• Payment-related information, where applicable
• Information provided when contacting our customer support team

How We Use Your Information

We may use your information to:

• Process and manage your orders
• Deliver products to your provided address
• Communicate regarding your order
• Provide customer support
• Improve our products, services, and website
• Send promotional updates where you have agreed to receive them
• Prevent fraudulent or unauthorized activity

Payment Information

Payments are processed through available payment methods and service providers. We do not intentionally store sensitive payment information beyond what is necessary to process your transaction.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, and understand website usage. Please refer to our Cookie Policy for more information.

Sharing Your Information

We may share necessary information with trusted service providers, such as courier companies and payment service providers, only when required to process orders, deliver products, or provide our services.

We do not sell or rent your personal information to third parties.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. However, no online platform or method of data transmission can be guaranteed to be completely secure.

Your Rights

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal and business requirements.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will take effect when published.

Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact our customer support team through the available contact options on our website.